Shipping policy

Shipping Policy

Last Updated: 04/08/26

Thank you for shopping with NATIVES Official Shop. This Shipping Policy outlines how we handle order processing, shipping methods, delivery times, and related matters.

⚠️ Pre-Order Notice

All orders placed at this time are pre-orders. By placing an order, you acknowledge and agree that your item(s) will be shipped within 6–12 weeks from the order date.

This extended timeframe allows us to carefully prepare and fulfill your order. We appreciate your patience and support.

1. Order Processing Time

All orders are processed within [1–3 business days] after the pre-order production period (6–12 weeks) is complete. You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after shipment):

  • Standard Shipping: [3–7 business days]

  • Expedited Shipping: [2–3 business days]

Please note: Delivery times begin after the 6–12 week pre-order processing period.

3. Shipping Locations

We currently ship to:

  • Domestic: 

    • All 50 states
    • Washington, D.C.
    • U.S. Territories, including:
      • Puerto Rico
      • Guam
      • U.S. Virgin Islands
      • American Samoa
      • Northern Mariana Islands

  • We also ship worldwide to all available international destinations.

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Please note that shipping times to Alaska, Hawaii, and U.S. territories may be longer than standard delivery estimates.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

5. Shipping Delays

We are not responsible for delays caused by carriers, customs, or other external factors. Pre-order timelines may also be affected by production delays, though we will communicate any significant updates.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within [7 days] of delivery at nativesnycprod@gmail.com with your order number and photos (if applicable).

7. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Returns & Exchanges

For details, please refer to our [Return Policy]. Please note that pre-order items may be subject to specific return conditions.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: nativesnycprod@gmail.com

NATIVES Official Shop reserves the right to update this policy at any time without prior notice.